Email[email protected]Proposals, questions, partnerships
Write[ Contact ]One business day, US Eastern
Say hello. A person writes back.
Not a bot, not an SDR. The lead for your kind of project reads every message and replies within one business day, 9am-5pm Eastern. If it's urgent and your site is down, use the repair line below.
Site down or broken[email protected]Two-business-hour response, fixed repair quote
RepairAgencies[email protected]White-label briefs and capacity blocks
PartnerHours9am-5pm ET, Monday-FridayTeam in Dhaka on a shifted schedule. No fake 24/7.
[01]Book a call
Thirty minutes with the person who would run your project.
Pick a slot in Eastern time. You'll meet Raihanul for design and strategy, Arif for WordPress and Shopify, or Tanvir for Laravel, depending on what you select.
- Bring: your current site or product URL, the problem in one sentence, a rough budget band
- Get: scope tier, honest fit assessment, next steps in writing
- No deck, no pitch, no follow-up sequence
[02]Offices
Registered in the US and UK. Built in Dhaka.
Mail goes to the registered offices. Work happens in the studio. Meetings happen on your calendar.
W3Experts LLC
Wilmington, Delaware (registered agent address on request)
9am-5pm ET
W3Experts Ltd
London (registered office address on request)
9am-5pm GMT on request
Dhaka studio
Design and engineering team, shifted to Eastern hours
7pm-3am local = 9am-5pm ET
[03]Before you write
Quick answers.
How fast will you reply?
Within one business day, usually the same afternoon. Repair requests get a two-business-hour response.
Do you take calls outside Eastern hours?
By arrangement, yes. Pacific-time afternoons are easy; evenings are possible for kickoffs.
Will I get added to a newsletter or sales sequence?
No. You get a reply from a person and nothing else unless you subscribe to The Build Brief yourself.
Do you sign NDAs before the first call?
Yes. Send yours or use our mutual NDA.
What information helps you assess a request?
Describe the task, the current site or platform, the deadline and any access limits. The contact form is for a project summary, rather than passwords or private customer records.
Where can we get help with an existing engagement?
Email your project lead, or use the support route named in your care plan, and include the project reference. Care-plan requests follow the response times in your plan. This form is for new projects, so it is not the fastest route for a live issue.