**[ Care · Monthly ]**Website maintenance services

# The site stays fast, patched and backed up. You stay out of it.

Monthly care for WordPress, WooCommerce, Shopify and Laravel. Updates go to staging first, backups get restored on a schedule to prove they work, and a human replies inside a named window.

[Compare care plans](https://w3experts.com/services/website-maintenance/#tiers)[Site down? Start here](https://w3experts.com/services/website-maintenance/#repair)

Billing**Monthly, cancel anytime**

Platforms**WordPress · Woo · Shopify · Laravel**

Updates**Staging first, then production**

Backups**Daily, restore drill quarterly**

Response**Named windows per tier**

Reporting**Monthly, plain English**

**Site down, hacked or broken after an update?**

Send the URL. A senior engineer replies within two business hours (9am-5pm ET), quotes a fixed repair fee, and you decide. Care plans come after the fire is out.

[Request a repair](https://w3experts.com/contact/)

Fit and scope

## Is a care plan the right fit?

### Good fit if

- Your site brings in leads or sales and nobody owns its updates
- You want every update tested on staging before it reaches production
- You run WordPress, WooCommerce, Shopify or Laravel
- You want a plain monthly report of what changed and why

### Not a fit if

- You need people answering around the clock, every day of the year
- You need ongoing SEO or content, which our sister agency BizAttic runs
- Your site runs on a platform outside the four we cover
- The site needs a rebuild rather than upkeep

Care plans

## Three tiers, measured in coverage, not vague "support".

Prices are in the proposal and depend on platform, traffic and included hours. What is included never changes by client.

Essential · Marketing sites

### Keep it safe and current

2hrs / month

- Core, theme and plugin updates on staging first
- Daily backups, quarterly restore drill
- Uptime and security monitoring
- Response within 1 business day
- Monthly report

[Start Essential](https://w3experts.com/start-a-project/)

Professional · most chosen · Sites that generate leads

### Keep it fast and improving

6hrs / month

- Everything in Essential
- Core Web Vitals watched in the field
- Content and layout changes included
- Response within 4 business hours
- Quarterly improvement sprint

[Start Professional](https://w3experts.com/start-a-project/)

Growth · Stores and applications

### Keep it earning

15hrs / month

- Everything in Professional
- Ecommerce or app coverage (checkout, queues, integrations)
- Peak-season readiness checks
- Response within 2 business hours
- Dedicated engineer, monthly call

[Start Growth](https://w3experts.com/start-a-project/)

Response windows apply 9am-5pm US Eastern, Monday to Friday. Outside those hours, monitoring alerts us and critical outages are handled on a best-effort basis, which we state plainly rather than promising 24/7 we can't staff.

Coverage and exclusions

## What the plan covers, and what it does not.

Written into every care agreement, so nobody argues about scope while something is broken.

| Area | Covered | Not covered |
| --- | --- | --- |
| Updates and security | Core, theme, plugin and app updates on staging first; security patches; malware scans | Rebuilding a theme or app that can no longer be updated |
| Backups | Daily backups, a quarterly restore drill and restores after an incident | Cleaning a site compromised before onboarding, which needs a repair engagement first |
| Changes | Content and layout changes within the included hours | New features, templates or integrations beyond the hours, quoted separately |
| Hosting and accounts | Monitoring of hosting, SSL, DNS and domain renewal dates | Hosting, license and third-party fees, billed by those providers |
| Growth work | Core Web Vitals watched in the field on Professional and Growth | SEO campaigns, content writing and ads, run by our sister agency BizAttic |

Hours spent on covered work are listed in the monthly report.

Response and resolution

## What "we'll get to it" means here, in hours.

Response is when a human acknowledges and starts. Resolution targets depend on the issue, and we report against both.

| Severity | Example | Essential | Professional | Growth |
| --- | --- | --- | --- | --- |
| S1 · Down | Site offline, checkout broken, hacked | 4 bh response | 2 bh response | 1 bh response |
| S2 · Degraded | Forms failing, major layout break, slow pages | 1 bd | 4 bh | 2 bh |
| S3 · Change | Content update, new section, plugin question | 3 bd | 1 bd | 1 bd |
| S4 · Improvement | New template, integration, speed work | Quoted | Quarterly sprint | Monthly planning |

bh = business hours · bd = business days · US Eastern

What we watch

## Monitoring that pages us, not you.

Every check below runs automatically. The monthly report shows what fired and what we did.

### Uptime

- Every minute from three US regions. Alert after two failures.

### Core Web Vitals

- Field data weekly, lab tests after every deploy.

### Security

- Malware scans, file integrity, login attempts, vulnerable plugins.

### Forms and checkout

- Synthetic test submissions and orders, daily.

### SSL and DNS

- Certificate expiry, DNS drift, domain renewal dates.

### Errors

- PHP and JavaScript errors grouped and triaged.

### Backups

- Completion verified daily. Restore drill quarterly, logged.

### Search Console

- Coverage drops, manual actions, 404 spikes.

Monthly report

## One page. No jargon. Signed by the engineer who did the work.

Updates applied, alerts fired, hours used, Core Web Vitals trend, the restore drill result, and what we recommend next. If nothing happened, the report says nothing happened.

**One page. No jargon. Signed by the engineer who did the work.**Care report · sample site · Professional planIllustrative report

Updates applied, alerts fired, hours used, Core Web Vitals trend, the restore drill result, and what we recommend next. If nothing happened, the report says nothing happened.

Updates applied (staging → production)**14**

Alerts fired / resolved**2 / 2**

Uptime**100.00%**

LCP p75 (CrUX, mobile)**1.3s → 1.3s**

Hours used / included**4.5 / 6**

Restore drill**Pass · 14 min**

Recommended next**Compress 38 legacy images**

[05a] Speed sprint

## Speed optimization, measured where it counts.

A fixed two-to-four-week sprint on your existing WordPress, WooCommerce or Shopify site. We fix what moves the field numbers: images, fonts, scripts, apps, caching, server response. Then we prove it in CrUX, not just a Lighthouse screenshot.

- Baseline report with field and lab data
- Fixes ranked by impact per hour
- Before and after under identical conditions

[See speed optimization](https://w3experts.com/services/website-speed-optimization/)

[05b] Onboarding

## Switching to us from another provider?

Week one is an audit and an inventory: access, backups, plugins, hosting, open issues. You get a written state-of-the-site report before the first invoice. Then we take over quietly.

- Access handover checklist
- Day-one backup and restore test
- Known-issues list with priorities

Questions

## Care plan questions.

Can we buy a care plan for a site you didn't build?

Yes. It starts with the onboarding audit so we know what we are taking responsibility for. Some sites need repairs before a plan makes sense, and we will say so.

Do unused hours roll over?

Up to one month. Hours are there to be used, and the quarterly sprint on Professional and Growth exists to spend them well.

Is this 24/7 support?

No, and we would rather say that than fake it. Monitoring runs 24/7. Humans respond 9am-5pm ET, with best-effort handling of critical outages outside those hours.

What is not included?

New features beyond the included hours, content writing, SEO campaigns (BizAttic), third-party service fees, and recovering sites that were compromised before onboarding without a repair engagement first.

Can we cancel?

Any month, with 30 days' notice. Everything stays in your accounts. You keep the documentation and the last report.

What if the site breaks and we have no plan?

Send the URL through the contact form. A senior engineer replies within two business hours, 9am-5pm ET, and quotes a fixed repair fee. You decide before any work starts, and no plan is required.

How do updates avoid breaking the site?

Updates go to a staging copy first, where we check key pages, forms and checkout. Only then do they reach production, with a fresh backup taken just before. If a production update misbehaves, we roll back to that backup.

What does a restore drill prove?

That the backup can actually rebuild the site. Each quarter we restore a recent backup to a separate environment and check pages, forms and logins. The time it took and the result go into the monthly report.

Does a Shopify plan work the same way?

Mostly. Shopify runs its own servers, so there are no server patches to apply. A Shopify plan focuses on theme and app updates, checkout tests, monitoring and change work.

Who has access to our site?

Named engineers on our team, each with their own account, which you can revoke at any time. Access is listed in the onboarding checklist. The owner accounts stay yours.

Next step

## Tell us about the site and who looks after it today.

1. **01 · Today**Instant confirmation and a booking link.
2. **02 · 1 business day**An engineer replies with next steps.
3. **03 · 5 business days**State-of-the-site report and plan proposal.